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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Manage forecast service demand requirements
   • Develop a project plan to review forecasting data and generate planning forecasts using forecasting tools
   • Critically analyse and review forecasts according to enterprise policy and produce forecast figures considering new developments in the area and technological changes where appropriate
2. Manage network development growth requirements
   • Critically analyse market intelligence on customer demand and demand data to plan for potential network traffic quantity and flow
   • Assess overall planning parameters, including approved business plan prior to commencing the planning process
   • Critically analyse gathered information and produce a project plan with specifications to meet network growth
3. Manage project resource requirements
   • Assess resource requirements to manage the project from the scoping phase through to project completion
   • Critically analyse outcomes of the project deliverables to determine effectiveness of the project process
4. Develop process solutions
   • Produce requirements for process solutions for delivery of product and services to customers using forecasting demand data
   • Prepare a plan for the organisational change control process and integration of new solutions within a complete network infrastructure
   • Produce a test management schedule for the testing process of the product solution
   • Develop solution specifications using industry process according to design requirements
   • Develop software and hardware resource profiling and select a suitable vendor for negotiations
   • Complete configuration management and provide complex input design requirements
5. Critically analyse test results for process solutions
   • Use design document and integration document software to replicate issues exhibited in test environment
   • Certify software solution compatibility and compliance with requirements using web-based test management tool to conduct performance evaluation tests
   • Critically analyse test reports to evaluate compatibility and security issues in a test environment
   • Resolve complex issues in interface to isolate defects
6. Manage process implementation
   • Plan and prepare evidence for customer acceptance and certification
   • Plan and manage transition to operation activities required for transition to operation of integrated IP solution
   • Prepare an installation failures procedure to make changes while maintaining service levels
   • Manage the change implementation plan to maintain system stability

Performance Evidence

Evidence of ability to:

manage forecast service demand requirements

manage network development growth requirements

manage project resource requirements

develop process solutions following critical analysis of test results.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

evaluate principles of managing change and implications for managing a project

summarise customer applications and usage levels

outline forecasting tools and techniques, and specify data that contributes to forecasting

explore various industry processes that impact project management strategy

outline integration of new solutions

explain market intelligence and its value to forecasting and project assessment

explore various types of data used to evaluate demand

summarise performance evaluation

provide a detailed summary of planning procedures

describe the limitations of compatibility on the integration of telecommunications solutions

evaluate products and services embedded in a project

define project management and evaluate a project management plan

explain test management.

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